TradeXcel Graphics provide zero tolerance for contact information sharing. We do not provide your contact information to any other parties other than our own usage.
Image copyright of our client or their clients is our highest priority. We will not share, provide or use images of our customers. We have strong monitoring system to identify Copyright theft for our customers.
We have a protection system against hackers and use secured servers for file transfer. We also block search engine bots from crawling resources from our private servers.
Quality is the First Word
Quality is measured in terms of the instruction of the clients to the related projects. It is checked in every stage that is everything processing as per client’s requirement or not. Every instruction should be covered throughout the whole process. Before upload the final processed work, it checked again.
Our QA Process
We practice Total Quality Management (TQM) philosophy. Therefore, our Quality Assurance occurs in 4 levels with 2 levels supports through QA Team:
- Supervisor Level
- QA Team Level X 2
- Delivery Level
We have many senior graphics designers who are working as supervisors and instructors to ensure the best quality services for our clients. They work as standby professionals to monitor graphic designers in each workstation in their team.
QA Team Level
When a designer completed his/her work. It is sent to the quality assurance team. Another team then checks them with our customized software for errors and fix if any found. Then it is sent to other team when Sr. Designers check them manually as per clients’ requirements.
Image Delivery Level
After that, it is sent to the customer service department who uploads them to the client’s FTP or email. That is the process how to assure our quality in every level of work.
Additional QA Levels
To ensure better quality for future and grow the skills of employees, we also have even more levels that help us in ensuring steady growth, best practices, cost, and waste minimization:
We base our quality of service on customer satisfaction We periodically monitor customer satisfaction and make corrections and/or arrange in-house training for our employees.
Project Management Level
Our project managers are responsible for managing various processes and best practices to ensure the best working intelligence to ensure total quality management at every level.
Human Resource Management Level
We provide various training and design corporate protocols based on providing Total Quality Management (TQM). We also make sure that every employee in our company is aware about the QA factors of other departments and production units.
QA Tools and Technology
We use customized software to check error. TGL Photoshop QA Tool, which checks and resolves the following issues:
1. Extra path (the software will detect and point out any extra path with a red circle).
2. Open path (the software will detect and point out any open path with a red circle).
3. Extra/Unwanted anchor point (the software will detect any extra/unwanted anchor point and mark it with a red circle).
4. Out of canvas anchor point/open path – detects and gives x/y axis value to find the point
5. Detects and removes BLANK SPACES before or after path name (i.e. “silo”, “path”)
6. Detects and replace capital letters (i.e. Path1 -> path 1)