Frequently Asked Question

Before you outsource your photo editing projects here are the answers to some of the frequently asked questions and doubts that you might have.

How much should I budget?

At Tradexcel Graphics, we give our clients the best in the business photo editing solutions at a very reasonable price. Getting a perfect combination of quality editing service and industry bottom price is tough to achieve. The secret to our success in achieving this combination is we go for cost-effective solutions such as setting up the production in Asia where the employee hourly rate is way less than the US. 

Do I need to sign in to get the editing service?

No, you don’t need to sign in or register for an account to get our editing service. We keep the process as simple as possible and avoid any sorts of distractions because of that you can reach us directly and our 24/7 customer support can help you without wasting any time.

Can I get a free trial first?

Yes, in fact, we suggest you go for the free trial first and after you are satisfied with our quality and pricing then handover the project to us not before then. We offer you up to 5 images for the free trial which is the most in the market. Go to our free trial page and fill-up the form with proper instruction, upload your photos, and hit the submit button. 

What are the appropriate image formats to start working with you guys?

We accept every image format you will see and after completing the editing you can get the files in any format you want.

Do you have a quality assurance process?

We have a 3 step Quality Assurance process where we rarely miss any detail before submitting the files to you. Though our production team is from Asia, our QA team is from the US where our headquarter is. So you get uncompromising quality for each and every file. 

How can I upload and download the images?

You can upload your files through our free trial page with proper instruction and if you have bulk images then you can send us the files via Dropbox or WeTransfer. After we finish editing your files you can receive your files through the same cloud storage medium.

What is the turnaround time?

We offer the fastest turnaround time for image editing services but to give an exact number depends on the file quantity, the quality that you want, and the complexity that the files demand. So when you do the free trial for your images we respond with an approximate time for the delivery of that same type of files.

Do you offer round the clock customer support?

Yes, we have 24/7 customer support who can assist you with any image editing queries at any time. Our response time is less than 10 minutes and we are improving it to reduce the time more.

Do you do urgent deliveries?

Yes, we have emergency deliveries for which we have a specialized team of professionals with skill and experience to maintain the premium quality of our editing.

Do you have any discounts?

Yes, we offer up to a 10% discount on bulk orders. So stop wasting your time and take our free trial to get premium image editing services and boost your business. 

What is the payment system?

We accept Wire Transfer, PayPal, Visa, and Master cards so You can pay us using any of these payment methods.